Exchange Policy for Sex Toys & Adult Products: For health and hygiene reasons, we cannot exchange any sex toys, adult products or health & hygiene products, unless the product is faulty. We do not accept any returns or exchanges on health and hygiene items or personal lubricants (Our Essentials). We will replace any faulty item within 14 days of the receipt date. We always do our best to ensure that the items we ship to you are in top condition. However, if you feel as though you have received an item that is faulty, we will be happy to have the product replaced free of charge. Click HERE to request a replacement of a faulty item. You will need to fill out the form and upload a photograph of the faulty product. Once we have verified that the product is indeed faulty, you will be shipped a replacement. If we are unable to replace the product, we will offer you the option of choosing another product of the same value. There is no need to return faulty adult products to Me & Mrs. Jones. PLEASE DO NOT SEND BACK ANY SEX TOY OR ADULT PRODUCT to Me & Mrs. Jones. Some products in certain brands include a warranty. We honour the terms of all warranties with proof of purchase. You will receive your exchanged item within approximately 10 days of the acceptance of your exchange. If you have received a faulty upon arrival item from Our Essentials (lubes, massage products, body paints, cleaning and grooming products, condoms, sex toy cleaners or sexual aides) please email us at email@example.com
Exchange Policy for Garments & Shoes (Apparel): If you have ordered the wrong size or colour or have had a change of mind, you may exchange your garment, but you will be charged for the shipping fees. Standard postage fees will apply to return orders. Please refer to the size charts provided for all of our apparel to avoid ordering an incorrect size. To exchange, please click HERE and fill out the form. Please print the form and include it in the return package to Me & Mrs. Jones to be mailed to the address below. You will be responsible for the return shipping of your parcel and you will be charged for the replacement shipping.You may not return items that have been worn or washed. All returns must have all original tags and packaging to be accepted. Items may only be returned within 14 days of receipt.
Me & Mrs. Jones
C/O Wrapped Secrets
P.O. Box 5303
Algester, QL 4115